Shipping conditions, exchanges and returns

SHIPPING TIME AND COSTS

HUNGARY

Personal collection: ZIA Budapest Showroom & Atelier (1054 Bp., Széchenyi u. 12 / Tuesday - Thursday: 15:00 - 19:00, Friday: 10:00 - 14:00) - Free

Delivery to your home: delivered within 3-7 working days - HUF 1,990

Cash on delivery: HUF 500 + shipping cost

FREE SHIPPING

For purchases over HUF 50,000, delivery is free.

EUROPEAN UNION

  1. zone. €20
  2. zone. €26
  3. zone. €34
  4. zone. €54

For more information about delivery zones - delivery time, breakdown of countries into zones - click here!

UNITED STATES

Delivered within 2-3 working days - €52

SHIPPING INFORMATION

Pannon XP Tracking: http://nyomkovetes.tracking-shipment.com/pannon-xp-nyomonkovetes/

Pannon XP Customer Service: +36207733399

MPL Tracking: https://www.posta.hu/tracking

If you want to change the delivery address or the delivery date, please contact Pannon XP's shipping team: info@pannonxp.hu or +36207733399 and don't forget to include the tracking number for the item!

LOST OR DAMAGED ITEMS

By placing the order, you accept that ZIA Budapest is not responsible for direct or indirect damages caused by the services they use. ZIA Budapest will provide you with the tracking number and the shipping company's contact information as needed. After receiving this information, it is your responsibility as the customer to contact the shipping company. We are not responsible for lost packages.

TAXES AND CUSTOMS

When you order a package from ZIA Budapest for international delivery, your country may be subject to import duties and/or taxes. ZIA Budapest is not responsible for costs arising from customs/taxes. Additional costs related to customs clearance are considered to be beyond our control, and ZIA Budapest cannot provide the value of these fees. Contact your local customs office for more information!

PAYMENT METHODS

Purchases through the ZIA Budapest webshop are provided by reliable online payment processing companies such as PayPal and Shopify Payments. All personal debit and credit card information transmitted is handled by PayPal and Shopify Payments' secure connections. We do not share the personal contact information provided to us, we treat it confidentially. Fill out the form completely to the best of your ability!

REFUNDS AND EXCHANGE

ZIA Budapest will not accept any returned products without prior written notification and agreement. You can return the item(s) within 7 days at your own expense (unused item(s) in perfect condition) or we will exchange the item(s) and ship them to you free of charge, or refund you less shipping costs and/or additional fees. The returned product(s) and packaging must also be unused.

Refund address:

Hungary, 1136, Budapest, Raoul Wallenberg utca 11., 3/3 - door 22, ZIA invest Kft.